5 Easy Steps to Enhancing Your Security Guard Service
When property managers employ security guard companies they have a picture in your mind of what their contract security force will look like, but also often what they get is not what they pictured. What we have discovered is that most security guard companies are capable of supplying the support that property managers want, but also often do not due to a lack of ongoing quality control processes.
Security guard companies are unlike any vendor that a home supervisor usually hires. If you employ a painter, you can see whether they do their jobs by taking a look at the walls. But when you employ a security guard business, how often can you determine whether the guard company is performing their job which includes running background checks and drug screenings, providing great training to your own guards, and efficiently tracking and supervising your guards. In most instances they probably are, but it is important to implement a method of verification and quality control to ensure that issues connected with the deficiency of performing these jobs don’t begin to happen.
In this article we will talk five (5) easy steps to improving your safety guard service and achieving everything you imagine as your ideal keyholding company london.
Display Your Guards Qualifications
In most nations, guards are mandated to have a predetermined level of training before they could begin working as security guards. If your state is among those states, ensure that your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then investigate the sort of training that’s being supplied by your security company and ask yourself does it seem adequate.
It is also your security guard firm performing background and drug screenings on all your guards BEFORE they send them to your property? If they are, they should be supplying you with verifications. Otherwise, why?
Another excellent way to display whether the guard is a good fit for your property is to conduct a short”interview” to get a feel for the guard and to describe your expectations. This initial conversation can tell you a good deal about what to expect from this shield and it gives you an opportunity to request another shield if you feel that it is essential.
Evaluate Guard Training
Although most security guard companies have a very thorough orientation that introduces each shield to the business itself, in several cases the guard’s orientation to his delegated property is not quite as complete. We call the orientation to the delegated property”Site Specific Training”. Find out what your website specific training looks like:
• Can it happen at your premises?
• How long is each new officer trained?
• How long does the security firm double bank? (Double banks is the process of having a veteran guard working at precisely the same time as the new guard.)
• How thoroughly are your article requests explained?
Determine the response to each of these questions and make sure that they fit with what you feel is adequate. You should even think about sitting in on your safety guard company’s orientation and also your website special training to get an understanding of what goes into preparing a shield to operate at your premises.
Inspection Your Guard’s Supervision
Protect supervision is among the main factors of good security guard support. When security companies deliver poor oversight, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the opportunity for the guard to learn and better understand their responsibilities. When the guards aren’t being supervised, they begin to feel that their work is not significant and they begin to see themselves as less of a part of the security team. When guards don’t feel as part of your team it generally contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors may not be included. If your contract does not require on-site supervision, how does your security guard firm remotely oversee its defenses? Outside of the normal security firm field supervisor spot checks, the two methods of distant oversight that prove most successful are:
In case your guards must produce rounds of your premises, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a distant means of tracking the guards while they are in your premises. These monitoring systems allow the security guard business to monitor the log and time the action of these guards while they are making rounds to various areas in your premises. Many Officer Tour Tracking Systems can generate reports which empower the safety guard firm to quickly get an understanding of whether the guard is making rounds. The property manager also needs to be given with an updated version of those reports. Producers of such systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve discovered that using a method for guards to check in frequently with the safety guard company provides a way of making sure that each guard is secure and alert. Using guards check-in frequently with the safety guard business, at least each 30 minutes, guards feel that their safety is important and that being awake and attentive is an significant part their job.
Expand Your Favorite
After hours inspections of your guards are always great ways of finding out just what is occurring with your safety as you aren’t there. Through these inspections, make sure to ask your safety guards questions about their responsibilities and duties to ensure that they understand their jobs. In reality, we suggest getting your safety guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by a certified security adviser as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Remember, when choosing a security adviser be confident that the adviser is not actually a security guard business. If so, your audit is guaranteed to turn up issues with your current security guard business.